1. Introduction
Rock-Solid Laser (“we”, “our”, or “us”) respects and protects the privacy of all users who visit our website or use our software and services. We are committed to handling your personal information responsibly and in compliance with applicable laws and regulations, including the Network Security Law of the People’s Republic of China.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website (www.rsd-laser.com), products, or software. Please read this policy carefully before using our services. By using our website or software, you agree to the practices described herein.
We follow these key principles:
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Transparency – We explain our data practices in clear and simple language.
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Protection – We adopt reasonable security measures to protect your personal data.
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User Control – You have the right to access, correct, or request deletion of your information.
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Necessity – We only collect the minimum data required to provide our services.
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Responsiveness – We respond promptly to privacy-related inquiries and requests.
If you have any questions, please contact us at sales@rsd-laser.com.
2. How We Collect and Use Your Information
“Personal information” refers to any data that can identify you directly or indirectly. We collect and use your information only as needed to provide and improve our products and services.
(1) When You Visit Our Website
We may collect basic information such as your IP address, browser type, operating system, and browsing behavior to help us maintain website security, optimize performance, and improve user experience.
This data is collected automatically through cookies or analytics tools and does not personally identify you.
(2) When You Contact Us or Place an Order
When you contact us, request a quote, or place an order, we may collect:
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Your name
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Email address
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Phone number
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Company name (if applicable)
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Shipping and billing address
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Order details and payment method
We use this information to process your order, provide customer support, and communicate with you regarding your purchase or inquiry.
(3) When You Use Our Software or Machines
If you use Rock-Solid Laser software (e.g., laser engraving software), we may collect:
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Device identification information (such as device model or serial number)
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Software version and usage data (for troubleshooting or performance optimization)
We do not access your personal files or images without your permission. Any optional features (such as online activation or cloud updates) that require network access will ask for your explicit consent.
3. How We Store and Protect Your Information
Your personal information is securely stored on servers located within the territory of the People’s Republic of China.
We use industry-standard security measures, including data encryption and access control, to prevent unauthorized access, disclosure, or loss of your information.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When you delete your account or request deletion, we will remove your personal data within a reasonable time.
4. Sharing and Disclosure of Information
We do not sell or rent your personal data to any third parties.
We may share your information only in the following situations:
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When required by applicable law or legal process.
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With trusted logistics partners or payment processors, solely for completing your order.
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With your explicit consent for specific services (e.g., remote technical support).
All partners and service providers are required to protect your information and use it only for authorized purposes.
5. Your Rights
You have the right to:
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Access and obtain a copy of your personal information.
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Request correction or deletion of your information.
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Withdraw your consent to data processing at any time.
To exercise these rights, please contact us via sales@rsd-laser.com. We will respond to your request within a reasonable period.
6. Use of Cookies
Our website may use cookies or similar technologies to enhance your browsing experience and analyze traffic. You can manage or disable cookies through your browser settings, but certain functions of the website may not work properly if cookies are disabled.
7. Cross-Border Data Transfer
In general, we store and process all user data within China.
If cross-border transmission is required (for example, to provide global after-sales support), we will separately obtain your authorization and ensure that such transfer complies with applicable data protection regulations.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be published on our website and take effect upon posting. Please check this page periodically for updates.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Rock-Solid Laser
Website: www.rsd-laser.com
Email: sales@rsd-laser.com
Phone: +86 15999686234
