Terms of Service

Welcome to Rock-Solid Laser. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website (www.rsd-laser.com), you agree to be bound by these Terms.

1. General Information

Rock-Solid Laser is a laser equipment manufacturer based in Shenzhen, China. We design, produce, and sell laser marking and engraving machines to customers worldwide.

2. Use of Our Services

You agree to use our website and services only for lawful purposes. You must not:

Use our products or website in any way that violates applicable laws or regulations.
Attempt to interfere with the website’s normal operation or security.
Copy, modify, or distribute any part of the website without authorization.

We reserve the right to suspend or terminate your access to our services if we believe you have violated these Terms.

3. Product Information and Orders

We strive to ensure all product information, specifications, and pricing on our website are accurate and up to date. However, errors may occasionally occur.
We reserve the right to correct any errors and to update or change product details at any time without prior notice.

All orders are subject to acceptance and availability. After receiving your order, we will confirm it by email before processing.

4. Payment

All payments must be made in full before shipment. We accept multiple payment methods, including bank transfer, credit card, and third-party payment platforms.
Prices displayed on the website do not include any applicable taxes, customs duties, or import fees, which are the buyer’s responsibility.

5. Shipping and Delivery

Shipping time varies depending on the product type and order quantity.
Most orders are shipped within 1–5 business days after payment confirmation.
Shipping methods and delivery times may vary by destination. Tracking information will be provided once the order is dispatched.

6. Returns and Refunds

Please refer to our Refund Policy for detailed information on returns, refunds, and cancellations.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Intellectual Property

All content on this website, including text, images, graphics, videos, and product designs, is the property of Rock-Solid Laser or its licensors and is protected by copyright and trademark laws.
You may not use or reproduce any materials without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Rock-Solid Laser shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
Our total liability shall not exceed the amount you paid for the product.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the People’s Republic of China. Any disputes shall be subject to the jurisdiction of the courts located in Shenzhen, China.

11. Contact Us

If you have any questions about these Terms, please contact us:
Rock-Solid Laser
Website: www.rsd-laser.com
Email: sales@rsd-laser.com
Phone: +86 15999686234