Presales Service

Consulting - Providing solutions for clients by staffing their projects with skilled and reliable laser machining consultants.

Demonstration - Showing you different machines by demo video, including operating tips & trics, introduction, and training that will help you learn to program on laser machines.

Sample Making - Making samples with our machine according to your materials, designs, sizes, and any other requirements.

Concept Creation - Creating a realistic concept that our machines meet your working projects, ideas or plans.

Sign A Contract - Signing a business contract after we negotiated an important agreement with you.

Place An Order - Placing an order to the production department and inform the after sales department to follow up.

Docking Manufacturing: Once your contract is finalized, our service staff will liaise with the production department to ensure your machine is manufactured according to the agreed-upon specifications.

Assisting Inspection: We work closely with quality inspectors to ensure your machine undergoes a thorough inspection upon completion.

Shipping and Tracking: Our staff will arrange for the efficient and timely transportation of your equipment. You'll also receive regular updates on the shipment status.

Confirming Receipt: We'll assist you with customs clearance, tax payments, and confirming receipt of the machine once it arrives at your destination.

Planning Training: Upon receiving the machine, we'll create a customized 7-15 day training program that covers machine installation, operation, and troubleshooting.

Troubleshooting: Our knowledgeable staff is available to solve any problems you encounter with your machine. We can also provide support to your team as they troubleshoot or identify new issues.

After-sales Service

Warranty

Rock-Solid Laser values your business and always attempts to provide you the best service and support, we promise:

1-3 years for the whole laser equipments.

Long life-time maintenance, after-sale department will offer 24/7 English online support.

For parts that are not damaged due to human error, we provide free repair or replacement within the warranty period, as well as cover the return shipping cost after the repair.

After the warranty period expired, you only need to pay the actual maintenance cost.

Certificate support: CE, FDA.